Why aren't my images appearing in my campaign content or templates?

There are a few common reasons that your images might not be showing up when you import your templates...

    1. You have spaces in your image or folder names - if you remove the spaces from your image / folder names, update your HTML to match and reimport it, it should be fine. Some tools like MS Word and Publisher very commonly create paths with spaces in them.
    2. You are using background images and testing in Outlook 07 / Gmail - these email programs just don't support background images at all. Instead, you'll want to use images in the actual HTML content. See our CSS support in email guide for details on what is and is not supported.
    3. Your zip file does not match up with your HTML code. For example, your HTML page might have something like this:

      <img src="images/header.jpg>

      In that case, you need to make sure that your zip file contains both the actual 'images' folder, and inside that, the header.jpg. If you just zip up the header.jpg, when we unzip it your HTML is still looking for a folder called 'images' which does not exist.

      So check where your HTML page expects to find the images, and make sure the zip file contents will match that.

Also, make sure you are actually using the zip format, rather than an alternative compression method like .rar files. Promothon only supports .zip files.


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